Shipping Costs

STANDARD SHIPPING – No Signature Required

Standard Shipping is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address. The Red Panda Company takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address to which someone will be present.

We deliver to all locations in Australia.

We do not charge handling or any other fees during checkout.

Exceptions: Some orders, due to their size and weight may attract a shipping fee and we reserve the right in these cases to contact you to discuss the payment of additional shipping charges.

Shipping Times

We use Australia Post for all our orders. No signature is required on delivery. Once your consignment has been shipped we will send you tracking details so you can follow the progress of your delivery. Deliveries to PO Boxes are generally slower.

Standard Shipping times: As a general guide deliveries to all major cities will take 2 – 3 business days when ordered before 2pm AEST. Deliveries to Perth, Tasmania and Darwin will take 3 – 5 business days when ordered before 2pm AEST. More remote areas will take slightly longer.

However, this service can take 2-10 business days.

International Shipping

Have more questions? Submit a request

Return & Exchange Policy

We will replace or refund yoyoburst if it is faulty. Please return it to our address with valid proof of purchase.

CHANGE OF MIND RETURNS

If you wish to return yoyoburst because you have changed your mind, The Red Panda Company will offer you an exchange or refund provided the return criteria are met (see below for return criteria).

Please note: the cost of freight to return the item to the online store and to resend the replacement item is at the customer’s expense.

We do not exchange or refund if the knot of the string is not tied. Please find the tutorials/videos on our website and face book as to how to tie the knot. 

INCORRECT PRODUCT DELIVERED

The Red Panda Company will exchange any incorrect item delivered as long as the return criteria is met (see below for return criteria).

Please note: the cost of freight to return the item to the online store and to resend the replacement item is at The Red Panda Company’s expense.

RETURN CRITERIA

1. Return of the item must be within 14 days of purchase.
2. Proof of purchase an invoice should be provided.
3. The item should be in its original packaging, including all accessories.
4. The item is in saleable condition i.e. unopened, unused and in original condition.
5. Simply return it to our address with valid proof of purchase.

RETURNS PROCESS

• Ensure the items being returned comply with the return criteria stated above.
• Locate your receipt. You will need information from the receipt to proceed.
• Contact the online store via email and our customer services team will get in touch with you. Return To Store (RTS) authorisation number will be generated. This will ensure fast and efficient processing of your return.

Online store contact: info@yoyoburst.com.au

Suitably pack items for transport, ensuring all items and paperwork are included, and the box is clearly addressed. Note that any damage in transit caused by inadequate packing will be at the cost of the customer.

Post items to be returned

If The Red Panda Company is covering the cost of sending the item back to the on-line store, the initial cost is to be covered by the customer. Once the return is processed, The Red Panda Company will refund the cost of sending the item back to the on-line store, via the original method of payment, plus will provide free delivery of the replacement item.

FAULTY ITEMS

The Red Panda Company will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC for any faulty items. For more information please visit, accc.gov.au/consumers.

The Red Panda Company will accept product returns and provide you with an exchange or refund where:

• The product is not of acceptable quality in accordance with the Consumer Guarantees Act
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description;
• You produce your original invoice.
• We will refund to your original method of payment.